How can we help you? 

Please have a look at our frequently asked questions.

About Element Suara

Who is Element Suara?
Element Suara is Clothing Company, We’re honored to offer collection of original music apparel and music merchandise for everyone who makes music as their passion.

Established in 2018, we sell range of products including exclusive designed T-shirts as the main products and will also complete the collections with accessories and home decorations in the near future.

I want to partner with Element Suara.
We are open to any partnership as long as we are in the same spirit and vision. We can be partner about products supplier, product distribution, endorsement, digital marketing, etc.

Please Contact us by going to our contact us page here

How to unregister from the Newsletter?
We use Mailchimp as our Newsletter provider. Mailchimp doesn’t allow outside unsubscribe processes, so you need to use the unsubscribe link we provide in your newsletter.

Payments

What payment methods do you accept?
Element Suara using Midtrans as Payment Gateway.

Right now we can receive payment using Bank Transfer (BNI VA, Permata VA, dan Mandiri Bill), Go-Pay, Credit Card and Alfamart.

Is my payment information secure?
Midtrans is PCI-DSS Level 1 and ISO 27001 compliant. We have met the most rigorous of industry standards for payments and information security. Midtrans is assessed by certified auditors on an annual basis.

Three Domain Secure (3D-Secure or 3DS) is a security protocol supplementing online transactions made using cards by authenticating cardholders with one time password (OTP).
While processing transactions secured by 3DS, cardholders will be redirected onto their respective Issuing Banks’ page to input OTP sent via SMS, USSD, or email. This service may otherwise be recognized as Verified by Visa (for Visa cards), MasterCard SecureCode (for MasterCard cards), J/Secure (for JCB cards), or Safekey (for American Express cards).

Keep in mind that cardholders remain able to complete transactions if their cards aren’t yet to be enrolled in 3DS. There will be no OTP authentication involved as well as security benefits that come with it.

When will I receive my refund?
We guarantee after we receive your refund product and the product approve for our Return Policy, we will refund your money within 14 business days.

Your Account & Orders

How to log into my account?
You can log into my account link on header or go to here. Or you can log using your Facebook account and Google account.
Join Referral Program
We have referral program for you. When join to referral program you can input referral code from your top referral or you can join it without referral code.

The program itself was created for you to earn credit point when you help us bring new customer and bought our products. Every time your new member buy our product you will earn credit point that you can use to buy our product.

Can I cancel my order?
Yes, you can cancel your order when still on process or you can ask for refund.

If you want to refund please contact us at hello@elementsuara.id. Please read our Return Policy here before you ask us for refund.

How can I change my password?
You can always change your password. At login screen you can click “Lost Password” to change your password. Or at My Account page you can edit your recent password.

Please change your password repeatedly to prevent illegal action happens to you.

Shipping & Returns

How much is shipping?
We use RajaOngkir as our partner to do calculation for your shipping fee.

Please input your detail address and then let the script to do calculation based on your shipping address.

Is there any Free Shipping?
Right now we have FREE SHIPPING promotion only for you that in Kota Jakarta Barat, Kota Jakarta Pusat, Kota Jakarta Selatan, Kota Jakarta Timur, Kota Jakarta Utara, Kota Bandung, Kota Cimahi, Kota Bekasi, Kabupaten Bekasi, Kabupaten Bandung, Kabupaten Bandung Barat, Kabupaten Bogor, Kota Bogor, Kota Depok, and Kota Tangerang.
How do I return my item?
You can reach us at hello@elementsuara.id and ask us about return an item. We will contact you shortly to ask you with the issue and proceed your return.