Return Policy

You can return items within 14 days (including holidays) as of the item you received. When you receive an item, it counts as 1 day.
Products must be shipped in original condition and in a packaging box complete with related accessories and “hang tags”.
The product is not damaged, dirty, has been used, and is immersed / exposed to water.
The package is intact and not damaged, dented, broken, torn, folded or scratched.
Please do not isolate the box excessively but simply wrap it to prevent damage. The item remains your responsibility until Element Suara has received it.
Please help to return the package carefully.
Element Suara will re-check the quality of the returned product. If there are requirements that are not met, Element Suara has the right to refuse the return of the product.
To return items can only be done by selecting one of the return methods:
- Exchange the same item (color / size)
- Refunds (account / credit refund)
Fill out the return form completely and correctly in accordance with the charging instructions.
1 order number can only choose 1 type of return method (exchange of goods / refund / credit).