The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Element Suara, hereinafter referred to as “Element Suara”, “us” or ”we”, at the Element Suara website, mobile website, or mobile application, or via telephone (jointly referred to as ”elementsuara.id”).
By using elementsuara.id and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship, and are not acting in a capacity of a company, with a residential address in Indonesia place an order. If you pay with debit card or Gift Card you can place an order from 16 years.
The inclusion of any products or services on elementsuara.id at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on elementsuara.id at the time you place your order.
Element Suara want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the elementsuara.id site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
The prices displayed at elementsuara.id include the statutory Value Added Tax but do not include a delivery charge.
The delivery charge for each order will be varied, regarding the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store, catalogue and online may vary.
The ordering options available to you are only via elementsuara.id. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a Element Suara representative will contact you to settle the refund.
Element Suara exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in Indonesia, in accordance with your selected delivery option.
Element Suara endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at elementsuara.id.
If your order does not arrive by the scheduled date, please contact Element Suara Customer Service via telephone at (Telepon Kantor) (calls from cities in Indonesia will be at the basic national call rate, mobiles may vary), or via email email@example.com.
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Element Suara’s standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.
If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, or by sending a letter to Element Suara Customer Service, (Full address); or via email to firstname.lastname@example.org; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below within the 28 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify Element Suara promptly and return the item in accordance with section 6 (Returns) below. Element Suara will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
Element Suara guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns and Refund Policy.
You can use your refunds for exchanges or new purchases directly if the purchase was made by credit card, Gift Card or a combination of the two. Faulty items may also be returned. Please note that incorrect orders (e.g. wrong or missing items), furniture and lighting cannot be returned to or handled by our stores.
Our Payment methods with Midtrans by Bank Transfer and GOPAY.
Nothing in these Terms shall exclude or limit Element Suara’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
Element Suara is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on elementsuara.id shall be limited to the total price of your order.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
An item’s measurements given on elementsuara.id are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
If there are defects in the goods you have purchased, Element Suara abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
Jl. Lembah Lontar Blok I-15 No.11. RT11/RW9
Pondok Kelapa – Jakarta Timur
DKI Jakarta – 13450
Contact Details: Element Suara Customer Service
Phone: +62 813-4743-7520